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FAQ's


If you would like to book a last minute treatment we do recommend to provide the portable massage table, some therapists do not drive and it will be easier for them to move from location to location which will allow you to book last minute. We kindly ask you to provide towels for hygiene purposes, access to water and a power socket is essential to perform a treatment. Then we're good to go, let's get you looking fabulous!

SKINNED offers signature services to be booked in groups, providing two to three therapists at the same time. Treatments for two to four people can be booked at info@theskinned.com

If you're not happy with your service we want to hear from you NOW. Email us at info@theskinned.com with what went wrong. We take customer service very seriously and want to ensure all of our therapists are providing an excellent customer experience. We will investigate your complaint and if it is deemed honest and with merit, a refund may apply.

If you cancel your appointment, provided it's more than 24 hours before your appointment time: we will refund you in full minus £2 to cover the card fee we are charged, within 2 & 3 working days with no questions asked. BUT if you cancel within 24 hours of your appointment, you will not be refunded the full amount of your booking.

If after 20 mins you are still not at your booked location your therapist will leave and you will be charged 50% of the cost, so you will only be refunded half of what you paid. This is stated in our Terms & Conditions and on the Confirm Booking page when you book an appointment.

All SKINNED customers pay in advance, in order to confirm the booking. You may cancel your appointment outside the 24 hour notice period and we will refund you in full, minus £2 to cover the card fee we are charged. If you cancel within 24 hours of your appointment, you will not be refunded the full amount of your booking.

Absolutely! You are given the option with several of our services to book as a pair. If there are more than 2 of you; you just need to book another therapist for the same time. If you have a group, wedding, etc: call us on 07714595221 and we'll quote and organize something for you!

Yes, you may provide you are in an area that they service. When you reach the Select a Skin Therapist page simply type in the name of the person you're after. If that person does not appear, that is because they don't work in your specified location.

All therapists firstly complete an application form and submit their qualifications and work experience. They must be fully qualified AND must have a minimum of 2 years of work experience as a skin therapist. We then screen each applicant and test them on SKINNED regulations, policies and what is expected of them.

SKINNED is a new app that allows you to order a skin therapist to visit you at your home or office. Order Advanced Skin Treatments, Aesthetic Treatments or Massage and we'll bring the clinic to you! Ideal for getting glammed up before that night out, or having your regular skin treatment in the comfort of your own home.

We would love to hear from you, please contact us on 07714595221, we offer free consultation over the phone.

Visit https://www.theskinned.com, click on Apply Now. Complete that form to begin the application process to start getting more customers!